Plaques and Letters: Terms of Service

Can we make up our own payment terms and pay you whenever we feel like if you accept our P.O.?

NO. Like virtually every company known, we set our own payment terms. We don't allow "making it up as you go along." Lounge, Inc. felt that's their privilege: Their email addresses are: brad@loungemiami.com; kristen@loungesoho.com; jm@loungesoho.com Owner Jack Menashe's # in NYC is 1-212/226-7585 x 27. Art Director Brad Paige's cell # in FL is 1-305/812-4366. Lounge Aventura's ph. # in FL, where our #4 polished stainless steel plaques were, is 1-305/936-9800. Please contact them for inspirations on how NOT to do business. After our jumping through hoops to achieve their goals, they went bankrupt with no intentions to pay their Balance. (Yes, we checked them out.) If we've extended credit and fulfilled our agreement−which we always do−we will provide due diligence until you pay, including any debt collection fees we may incur and your credit rating will be diminished. "30 Days" applies to ANY industry.

What if we ask you myriad questions, you answer them, we reach a financial agreement, we pay you in full, and you even: Process the transaction; provide design assistance; try to contend with our conflicting & simultaneous input several times from several parties within our organization; then you finally ask us to resolve our conflicting inputs as to how best to address the proposition before proceeding further... and we are incapable of doing so, so we decide to "punt"...what do we owe you?

Payment for our time, for which you will be charged @ $60/hr. Reason requires customers to internally decide what they want before or at least soon after order placement. Since '03, this has happened only thrice: Two were design entities handling orders for their end user, apparently telling them they knew something about plaques (so they could mark it up). As they didn't, were communicating poorly with their client, equally so with P&L, disregarding information we'd emailed (metaphorically, one was designing a car, another a boat, another a jet), the projects imploded on their own weight. If an organization doesn't know what it wants...how can we? A few layout revisions are quite reasonable and included in the price. Resolving intractable, internal conflicts is above our pay grade. What P&L sells is time & expertise. A physical manifestation is merely the end goal. If a project unfortunately never reaches that point due to client convolutions or uncertainties beyond our control, our time will still be recompensed. Customers expect P&L to do a great job for them; we require customers to act responsibly and hold up their end of the bargain. Our work is largely custom, and requires focus from all involved parties. Harsh as this may sound, I've never believed the hoary "The customer is always right.", certainly not in the architectural signage realm. What's "right" is what's possible.

P&L also reserves the right to drop a project when there's no obvious end in sight, when the devoted time exceeds all reason. P&L's considerable experience allows us to determine what "reasonable" is. There are no refunds in this circumstance. Responsible business behavior didn't undergo a sea change simply because business is now being conducted via the internet...although some have even offered that belief. This section was provided for legal reasons.